Modernizing and scaling support operations with generative AI on AWS - Amazon Web Services (AWS)

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1. Modernizing and scaling support operations with generative AI on AWS

   Learn how to build a generative AI-based support operations platform on AWS that converts training videos into structured SOPs, applies Retrieval-Augmented Generation to guide ticket resolution, and uses machine...

   AWS Machine Learning Blog · September 02, 2026 18:26