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Mitchell Bryson AI Articles

The policy shelf - Mitchell Bryson

When AI agents choose where to buy, book, return, cancel, or substitute, the policy page stops being legal furniture. Returns, delivery cutoffs, cancellation windows, warranties, and exception rules become part of the product itself.

Topics: AgentsPolicy

Entities: AgentsPolicy

Mitchell Bryson AI Articles

The promise patrol - Mitchell Bryson

As voice and browser agents get cheap, businesses will stop testing only whether systems work and start testing whether promises survive contact with real workflows. The next useful AI layer may be a quiet patrol that catches the gap between the website,...

Topics: AgentsPolicy

Entities: AgentsPolicy