I Asked ChatGPT What WIRED’s Reviewers Recommend—Its Answers Were All Wrong | WIRED
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Want to know what our reviewers have actually tested and picked as the best TVs, headphones, and laptops? Ask ChatGPT, and it'll give you the wrong answers.
Save StorySave this storySave StorySave this storyWIRED’s Gear Reviews team is one of the best in the game—reviewing products across various categories to help you shop for the best. These buying guides and reviews involve hours of hands-on testing and frequent updates to ensure readers, like you, looking for a pair of headphones or running shoes, have up-to-date information when shopping. (WIRED also may earn affiliate commission when readers click certain links to retailers to buy a recommended product.)In past tests, product recommendations from AI tools, like ChatGPT, have generally fallen short. But OpenAI recently revamped its product recommendation features in ChatGPT to provide a more detailed user experience so you can spend more time with the chatbot and less time reading websites and doing your own research. More people are using AI as a part of their online shopping journey, so I wanted to see where ChatGPT currently stands.OpenAI claims to be improving its product discovery tools. But in my tests, if you want to know what WIRED reviews actually say about a product, visiting the darn website is still the best and most reliable path. ChatGPT regularly made mistakes or added random products when asked what WIRED reviewers recommend for multiple categories.When asked for comment, an OpenAI spokesperson pointed me to a recent blog about the new AI shopping assistant experience in ChatGPT. “Shopping on the web is easy if you already know what you want,” reads OpenAI...
