OpenAI now lets teams make custom bots that can do work on their own | The Verge

AINewsOpenAIOpenAI now lets teams make custom bots that can do work on their ownThe new workspace agents can perform tasks like reporting on product feedback on their own in the cloud.The new workspace agents can perform tasks like reporting on product feedback on their own in the cloud.by Jay PetersApr 22, 2026, 8:09 PM UTCLinkShareGiftImage: Cath Virginia / The VergeJay Peters is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme.OpenAI is giving users of its Business, Enterprise, Edu, and Teachers plans access to cloud-based “workspace” agents available in ChatGPT that can perform business tasks. In its blog post, OpenAI gives examples of agents like one that finds product feedback on the web and sends a report in Slack and a sales agent that can draft follow-up emails in Gmail.These new agents follow increasing interest in agents across the AI landscape, especially after OpenClaw — the AI agent formerly known as Clawdbot and Moltbot that touts itself as the “AI that actually does things” — went viral. OpenClaw founder Peter Steinberger now works for OpenAI. OpenAI is also facing increased competition from Anthropic, which offers its own Claude Cowork agent that can complete tasks for you using files from your computer, as well as a separate platform for making autonomous agents.OpenAI’s new workspace agents can be shared within organizations, “so teams can build an agent once, use it together in ChatG...