[R] Literature on optimizing user feedback in the form of Thumbs up/ Thumbs down?

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I am working in a project where I have a dataset of model responses tagged with "thumbs up" or "thumbs down" by the user. That's all the info I have and I cannot pop up new generations to the user, I have to make use only of the dataset. Is there any literature on the best ways to evaluate the model who generated those responses and/or fine tune the model? The most obvious thing I can think of is calculating the % of responses that got thumbs up for performance, and for fine tuning training a...